Sofia
Live chat · Typically replies instantly
Third day waiting — patience is running out.
Live chat
Support operations
Customer Support
Your team didn't sign up to copy-paste tracking links while customers wait on hold.
Scroll — each chapter unfolds in place.
Chapter 2 · All channels
Every channel pinging at once.
'Where is my order?' fills the queue — across chat, email, and social
Incoming queue
9 waiting
CHnow
Chat
'Where is my order?' fills the queue — across chat, email, and social
EMEmail
now
Agents switch tabs hunting for account data instead of solving the problem
INInstagram
now
When the bot gets it wrong, you're the one apologizing
Chapter 3 · Breaking
Your best people are stuck copy-pasting.
“Three tabs open — Shopify, Gmail, Instagram — and the customer still repeats their order number.”
Inbox pressure92%
Something has to give…
Support volume split across chat, email, and social.
Chapter 4 · The fix
One right answer — on chat, email, everywhere.
Resolve more on first contact; escalate with full context when it's truly needed.
62%auto-resolve
Chapter 5 · Solved
Solved the first time they ask.
No hold music. No tab hunting. Just the fix, fast.
Keep scrolling for how it works
S9:41 AM
Sofia
Live chat
Third day waiting — patience is running out.
Start free1 / 5
You've felt the story — now see how it works
See it in action
How support teams use it
Set up once, then let the agent handle the repetitive work — your team steps in when it matters.
Connect your stack
Link Shopify, Stripe, Zendesk, and your CRM so the agent can look up live account data.
Connected systems
ShopifyStripeZendeskCRM
This is what relief looks like
Real people. Real questions. Answered on the apps they already use.
S
Marcus
WhatsApp · online
Their integration is down and the team is blocked.
Priya
Instagram · Active now
They found you on social and expect the same service as on your site.
Out of the box
What you get — pre-wired for support
Start from the template, then customize anything in the builder.
Order #48291
Out for delivery
Return label ready
Live order lookup
Pull shipment status and tracking without asking customers to repeat order IDs.
Ticket #1042
Full thread attached
Ticket creation
Open Zendesk or native tickets when the agent hands off to your team.
Ticket #1042
Full thread attached
Omnichannel inbox
One agent brain whether the customer DMs, emails, or chats on site.
Any industry, any use case — teams like yours are building on Mantriq
Make customer experience your competitive edge
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